FAQ
Here you can find answers to some of the most frequently asked questions.If you have any other questions, please contact us on [email protected] or 0086-13372475787
Ordering Process
To place an order for custom shopping bags, you can contact our sales team through the “Contact Us” page on our website. They will guide you through the ordering process and assist with any inquiries you may have.
When placing an order, please provide details such as bag specifications, desired quantity, customization requirements, and any artwork or logos you wish to be included.
Yes, we offer sample bags for evaluation before proceeding with a bulk order. Contact our team to request samples.
Customization Options
Our custom shopping bags offer a wide range of options. You can choose bag size, material type, handle style, printing options, and more.
Absolutely! We can add your company logo, artwork, or any custom design to the bags to showcase your brand identity.
We can accommodate multi-color printing, but the exact limitations may vary depending on the bag material and design complexity.
Materials and Quality
We use high-quality materials for our shopping bags, including eco-friendly and recyclable options. You can choose from various materials such as cotton, canvas, jute, non-woven polypropylene, and more.
Yes, our bags are designed to be eco-friendly and sustainable, making them an environmentally responsible choice.
We take pride in our commitment to quality. Our bags are durable, designed to withstand regular use, and meet industry standards.
Minimum Order Quantity (MOQ)
The minimum order quantity for custom shopping bags may vary depending on the bag type and specifications. Please contact our sales team to discuss your specific requirements. Or under products, you can always see the specific minimum quantity for a given product group.
For testing purposes, we can accommodate smaller quantities, but it may affect the overall pricing.
Pricing and Payment
The pricing for custom shopping bags is determined based on various factors, including bag specifications, quantity, customizations, and printing options. Our sales team will provide you with a detailed quote after reviewing your requirements.
We accept various payment methods, including credit/debit cards, bank transfers, and other secure online payment options.
Additional fees may apply for extra customization features or rush orders. Our team will inform you of any applicable fees during the quoting process.
Production and Lead Time
The typical production time for custom shopping bags is approximately 2-4 weeks, depending on the order size and complexity.
If you require expedited production and delivery, please inform our team at the time of placing the order. Additional charges may apply for rush orders.
We will keep you informed about the progress of your order through regular updates and provide tracking details once the bags are dispatched.
Shipping and Delivery
Yes, we offer international shipping services for our custom shopping bags.
Shipping costs and delivery options will depend on the destination, order volume, and shipping method. Our team will provide you with the available options and associated costs.
You will receive tracking information once your shipment is on its way.
Returns and Refunds
We take quality issues seriously. If there’s an issue with your order upon delivery, please contact our customer support team within 7 days of receipt to initiate a return or replacement process.
Customer Support
For any inquiries or assistance, you can reach our customer support team by emailing [email protected] or calling our toll-free helpline at 0086-13372475787.
Our customer support team operates from Monday to Saturday, 8:30 AM to 10:00 PM (UTC+8). We strive to respond to all inquiries within 12 hours.
Bulk Discounts and Special Offers
Yes, we offer attractive discounts for larger quantities of custom shopping bags. The discount percentage may vary depending on the order volume.
Special offers and promotions may be available for bulk orders or during specific periods. Please check our website or contact our sales team for current offers.